Additional Service

This super-convenient mail-in repair service for your non-bootable or dead HomePod works in three easy steps:

1. YOU SHIP YOUR HOMEPOD TO US: We send you either a shipping box (with a return shipping label inside), or email you a prepaid shipping label, depending on your choice. If we email a label, a QR code will be sent in the same email. If you do not want to print your own label, you can use this QR code at the US Postal Service office. They will print and apply the label for you at the counter for you for free. You use this label to ship your HomePod in a box, delivered to a US Post Office. 
2. WE DIAGNOSE AND FIX YOUR NON-BOOTABLE OR DEAD HOMEPOD: We will fix your HomePod within 2 business days, reset your HomePod to test connectivity, update its firmware/software to the latest version from Apple, and reset it to get it ready to be paired again with your network.
3. WE SHIP YOUR FULLY REPAIRED HOMEPOD BACK TO YOU: We will ship your HomePod back you with a tracking number.

You can find a more detailed explanation of our mail in service here.

We will gladly accept legitimate returns per our return policy and stand behind our products and services as per our warranty. All offerings are subject to our disclaimer.