Our customers’ experience matters to us. We designed our process with the goal of making it as easy, transparent, and error-proof as possible.

Basically, your order kicks it off. Your major task would be to pack your HomePod nicely, and stick the label we send to you onto the package and get to it to a USPS.  

1. YOU PLACE AN ORDER ONLINE: Your order for the service or product initiates the process. Without an order, we cannot proceed. 
2. IF YOU ORDERED OUR SHIPPING BOX: If you added the “Send me a shipping box” option, we will send you the perfect box to pack your HomePod. The prepaid return label will be inside the box we send you. Simply put your HomePod in the box we send you, stick the prepaid return label on this box, covering the previous label. 
3. IF PACKING ON YOUR OWN: We will email you your prepaid label with our address on it. CHECK YOUR SPAM/JUNK FOLDERS, as filters may flag a false positive. Use these labels to send your HomePod to us. Please print this label in “ACTUAL SIZE”, attach it securely to your box with barcode clearly showing, make sure that the label is taped securely from all sides to prevent accidental detachment from package. 
4. PACKAGING YOUR HOMEPOD: Make sure to ship your HomePod with ample padding inside a sturdy box to avoid damage during shipment. When you shake the box, nothing should slush inside. DO NOT WRAP THE CORD AROUND THE HOMEPOD, AND USE PLENTY OF PADDING. We’ll record the condition of each HomePod when we receive it, and we are not responsible for any damages during shipment.
5. YOU SHIP THE HOMEPOD TO US: Please ship your HomePod to us within 3 business days of your order using the prepaid label from Step #1. We recommend that you obtain a receipt. Should the post-office accidentally lose your package, without a receipt, you will have only a claim without proof.
6. ARRIVAL NOTIFICATION: You will receive a notification from us when we receive the item – you can also track it using the tracking number from Step (1). We’ll let you know if there is notable issues with the condition of the HomePod out of the box.
7. POTENTIAL UNEXPECTED ISSUES: It is highly unlikely but, if it cannot be fixed, or has a different defect, WE will let you know, and discuss options. If you choose to do so, we’ll return your HomePod and issue a refund for the full purchase price. 
8. REPAIR and TESTING PROCESS: We will fix your HomePod within 2 business days. We will reset your HomePod to test connectivity, update its firmware/software to the latest version from Apple, and reset it to get it ready to be paired again with your network.
9. WE SHIP IT BACK TO YOU: WE will ship your repaired HomePod and notify you of the shipment with a tracking number, so we can all track it.
10. If you have any questions, please feel free to ask. We love repairing and giving new life to these great sounding HomePods, and are happy to know that people like you are enjoying them.

Happy repairs! We look forward to restoring your HomePod to its full functionality!

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